For your IT organization to stay relevant, stop thinking of change as a process to manage. Engage people who must be led, writes Randy Pennington.
Seventy percent of all change efforts fail to achieve their desired results. John Kotter shared that statistic in 1995, and it remains a truth today. Think of all the books, articles, speeches, and workshops that you have seen or attended since that time. Don’t you think we would be better at change by now?
The sad reality is that change—as it is addressed in most organizations—fails because it is over-managed and under-led.
Your IT group can’t stay relevant to the business unless you can make change work. That can’t be accomplished until you stop thinking of change as a process to be managed and start viewing it as an opportunity to engage people who must be led.
Here are four ideas to help.
Change the way you think and talk about change.
|“Remember that people support and take positive action to change for their reasons, not yours.”
Connect with people where they are.
Use resistance as your friend.
Change rarely fails because of a faulty process. It often fails because of people-related reasons. We increase our opportunities for success when we invest less time managing change and more time leading it.