The Heller Report: Building a Trust Architecture for your New Team
CIOs bring a lot to their jobs: decades of leadership, transformation, pattern-recognition, and outcomes. Too bad none of that matters to your new team.
“I cure prosciutto in my basement. Every time I start a new one, I remind myself it takes 18 months, regardless of how many years I’ve been doing this,” says Cengage CIO Ken Grady. “Trust doesn’t care about your résumé. Before your next conversation, ask yourself if you’re building trust in the currency this person accepts, or the currency you’re most comfortable spending.”
For Grady, the best approach to building trust with a new team is an architectural one that recognizes that different groups have different currencies of trust. Learn more about Grady’s trust architecture in today’s lead item.
Also in this edition: Jeanine L. Charlton, Merchants Fleet chief technology officer, explains how she established an AI governance council that moves projects forward; Heller expands its executive search team with the appointment of two new associates; and I discuss with The Wall Street Journal how a controversial memo at the heart of a discrimination lawsuit illustrates boards’ desire to know candidates’ strengths and weaknesses.
Martha Heller
CEO
Heller
Building a Trust Architecture for your New Team
How do you cultivate trust with new people? Ken Grady had two decades of experience when he became CIO at Cengage, the educational technology company. In this interview for CIO.com, Grady tells Heller CEO Martha Heller that he worked to build a “currency of trust” with his team through showing his respect for their technical expertise, demonstrating his ability to guide IT investments, and by creating a safe environment for asking hard questions.
AI Readiness Isn't a Committee. It's a Discipline.
Most enterprises are running multiple AI models without a clear plan for who decides which one handles what. Jeanine L. Charlton, Merchants Fleet chief technology officer, explains how a different kind of governance council – one that fast-tracks low-risk tools, slows down for high-stakes tools, and doesn’t re-review what's already approved – answers that question without slowing everything down.
Heller Expands Executive Search Team with Steadham, Livingston
Heller announced the appointment of Caroline Steadham and Kana Livingston as associates. Both are joining the firm’s executive search team, including candidate outreach, talent market research and executive placements. “Heller is growing based on the increased need for exceptional technology executive search and the strength of our placements,” says CEO Martha Heller. “We are thrilled to have Kana and Caroline, their experience and networks, join us at such an exciting time.”
The Unsealed NFL Memo That Shows How Recruiters Really Size Up Candidates
An executive recruiter’s memo at the heart of a discrimination lawsuit against the National Football League may have used unusually specific language about coach Brian Flores’ background and upbringing. But its concise one-page executive summary format is familiar to executive search firms, The Wall Street Journal reported. “A very, very frank analysis of a candidate’s strengths and weaknesses is a part of every executive search,” Heller CEO Martha Heller told the newspaper. Boards, she added, want a “warts-and-all presentation.” The memo, prepared for the Las Vegas Raiders, is part of federal suit filed by Flores against the NFL and several teams.
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