The Heller Report: Leadership Approaches for Delivering Business Value with AI

Dan Roberts, host of the “Tech Whisperers” podcast, talks with authors Dr. Lisa Palmer and Ash Rangan about how CIOs can lead with clarity, confidence and conviction in the AI era. One key: focus on customer-centric initiatives with the emerging technology. It’s the second in a two-part series examining how leaders can move from “the messy middle” of stalled AI initiatives to drive value while managing risks and building profitable enterprises.

For retail chief information security officers, AI changes how organizations think about data governance, workforce planning and leadership, writes Jason Henninger, managing director in Heller’s Cyber Security practice. In Total Retail, he explains that “strategic thinking, emotional intelligence, and adaptability are critical as the role shifts from reactive defense to proactive risk leadership.”

Most workers in a recent survey said they are bullish on AI’s potential to enhance remote work. But don’t shutter your offices just yet. In an interview with IT Brew about the survey, Heller CEO Martha Heller noted that office policies are more about culture than technology. “It’s not an AI decision, it’s a human decision,” she said. “AI tools are so nascent right now. We are just at the beginning of the success of these tools.”

Heller was recently retained to recruit a Vice President of Information Technology for Oakpoint, a dental support organization that provides non-clinical support services to dental practices. These services include human resources, finance, marketing, IT, patient advocacy, and compliance. For this role, we identified Jennifer Sosa who most recently was Chief Information Officer at Piedmont Health Services. Sosa earned a B.S. from Indiana Wesleyan University. Best of luck, Jennifer!