The Heller Report: Technology Economists Survey: How Are We Measuring Technology Value?

In a world shaped by rapid digital acceleration and AI, many organizations still rely on management measures that do not fully capture IT value. A new survey from The Technology Economists asks: Are we measuring technology in a way that reflects its true impact on organizational performance? The five-minute survey collects anonymized responses from C-level executives, senior business, technology and government leaders, and technology, finance and operations professionals on questions about the metrics your organization uses and your perspective on whether they capture technology’s value. Qualified respondents will receive a copy of the results.

Global financial giant Citigroup appointed Brian Saluzzo, most recently Google’s vice president of core developer engineering and product management, as its new CIO; Arch Insurance North America, a property, casualty and specialty insurer for professional firms, named Imran Jalozie, the company’s interim CIO, to the permanent role; Diebold Nixdorf, a maker of ATMs, self-checkout kiosks and point-of-sale terminals, welcomed Raj Singh, most recently the CIO of automotive technology supplier Visteon Corp., as its new CIO;  Topgolf, the operator of sports entertainment complexes featuring high-tech driving ranges, tapped Jay Spears, the former CEC Entertainment CIO, to be its new CIO.

Agentic AI isn't just a faster version of the AI you've been governing. Agents’ ability to act on their own makes them fundamentally different—and opens up enterprises to fresh risks and calls for fresh approaches to governance, argues CM Law Technology Practice Chair Reiko Feaver. “CIOs deploying agentic AI need to understand why their existing governance falls short and what shifts will close a potential risk-management gap before an incident forces them to,” Feaver writes.

You’ve heard of the Google Trends database? Search engine optimizers use it to tune article headlines. Academic researchers sift through data to estimate economic activity and to predict flu outbreaks. And now, thanks to Searching for Birds, a project by Nadieh Brember and the design firm Visual Cinnamon, birding enthusiasts can tell which birds are most popular for searchers across the U.S. (bald eagle is No. 1) and in every state. It turns out in Texas, ducks are top targets; in Hawaii parrots beat out pigeons; and owls top Rhode Islanders’’ list.